Communication

Wouldn’t it be nice to have one of those self-driving cars? All that drive time now yours to do with it whatever you want. Hop in the rig, program in your final destination, sit back and relax. [...]

Odd reality about humans–we see what we believe. We are not the rational, objective creatures we like to think we are. According to the latest findings in neuroscience, all the information [...]

“But,” “no,” and “it won’t work,” are too often the knee-jerk responses we give to new ideas presented by a team member. Now put yourself in their shoes. [...]

“But—I was right!” It’s the proclamation of countless clients following an intense interaction with a coworker, friend, or family member. Many fight to be right without even realizing it. They [...]

“What were you thinking?!” If you haven’t said it, chances are you’ve heard it in the workplace. In other words, “what kind of idiot would do something like that?” Unfortunately, I have uttered [...]

In my line of work, I’ve experienced many white-knuckle negotiations. You can imagine, then, my frustration with a popular telephone company while trying to get one simple task accomplished. It’s [...]

Imagine we’re sitting down for coffee and I ask, “…are you completely happy with the progress you made in 2019?” We hope that you are. We hope this was a banner year for your organization, but I [...]

Are you concerned that your people are not engaged? Your people want to do more, not less. They eagerly want to take a seat at the table and make a meaningful contribution. If this is not the [...]

If you see it; you will do it. People do not normally intend to aimlessly wander around and spin their wheels. If you see this happening in your organization, it is a clear sign that success has [...]

One of my favorite sayings is that “conflict and communication rarely coexist.” Humans generally want the same thing. Conflict arises between people because one person believes that [...]