Communication

By John Gibson After years of success, a multi-location service business’ progress ground to a halt. Despite their success, infighting, employee disengagement, and consistent turnover were [...]

By John Gibson In our last Insight, we delved into the art of responding well and introduced the equation: E + R= O. Gaining the awareness that the outcomes (O) we get in business and all of life [...]

By John Gibson What is E+R=O?  Have you ever known someone in any area of life that seemed to almost always respond in just the right way or with just the right words no matter what? How do they [...]

Process and systems are tools that help smart, intelligent humans accomplish more in less time. Too often, well-meaning leaders place undue emphasis on compliance. The goal is not to comply with [...]

Did you feel that surge of stress-induced adrenaline when you read the word “deadline”? Most of us do. Our mind and supporting body chemistry say it is time to get moving, to make things happen. [...]

Transparency and openness are essential components of trust. Humans, all humans, have an uncanny ability to perceive and pick-up on emotions. It is fundamental to our survival and our ability to [...]

Wouldn’t it be nice to have one of those self-driving cars? All that drive time now yours to do with it whatever you want. Hop in the rig, program in your final destination, sit back and relax. [...]

Odd reality about humans–we see what we believe. We are not the rational, objective creatures we like to think we are. According to the latest findings in neuroscience, all the information [...]

“But,” “no,” and “it won’t work,” are too often the knee-jerk responses we give to new ideas presented by a team member. Now put yourself in their shoes. [...]

“But—I was right!” It’s the proclamation of countless clients following an intense interaction with a coworker, friend, or family member. Many fight to be right without even realizing it. They [...]