Communication

In my line of work, I’ve experienced many white-knuckle negotiations. You can imagine, then, my frustration with a popular telephone company while trying to get one simple task accomplished. It’s [...]

Imagine we’re sitting down for coffee and I ask, “…are you completely happy with the progress you made in 2019?” We hope that you are. We hope this was a banner year for your organization, but I [...]

Are you concerned that your people are not engaged? Your people want to do more, not less. They eagerly want to take a seat at the table and make a meaningful contribution. If this is not the [...]

If you see it; you will do it. People do not normally intend to aimlessly wander around and spin their wheels. If you see this happening in your organization, it is a clear sign that success has [...]

One of my favorite sayings is that “conflict and communication rarely coexist.” Humans generally want the same thing. Conflict arises between people because one person believes that [...]

One of the things I consistently see leaders do that undermines their team’s effectiveness is freely expressing their opinion. The best leaders know that their opinion doesn’t matter. What [...]

In order to lay the foundation for great workplace culture, two essential questions must be answered. The first, is your organization making the world a better place? And the second, is your team [...]

In his now classic book, “The 5 Dysfunctions of a Team,” Patrick Lencioni lays out the 5 key ways in which teams undermine their effectiveness: 1. Absence of Trust 2. Fear of Conflict [...]

“The single biggest problem in communication is the illusion that it has taken place.”  -George Bernard Shaw Business leaders, speakers, and authors often talk about the importance of [...]

In his New York Times best-selling book, “The Dream Manager,” Matthew Kelly states, “It’s foolish to hope employees will be passionate and engaged about their work if they’re not passionate and [...]