Leadership
The Business Owner (Leader) Experience
Businesses consistently face the challenge of balancing the need to provide an extraordinary customer experience and develop a worthy employee experience—two sides of the same coin. Both elements help support organizational success, and you shouldn’t neglect either one. One of my favored pursuits is to help businesses up-level their Business Owner Experience. Consider, if you’re…
Read MoreThe High Cost of Unengaged Employees
According to Gallop, a whopping 34 percent of employees are involved, enthusiastic, and committed to their work and workplace. That means—look to your left, now look to your right—only one employee in three actually gives a rip about their job and your company. In essence, that one engaged employee is carrying two other people. To…
Read MoreFour Powerful Steps to Get More of What You Want & Balance the Scales of Business
By John Gibson In business and life, there’s a constant balancing of the scales between fortifying needs and reducing company stressors. Let’s explore one strategy to improve the abundance ratio significantly. The power of “Lean-in > Weigh-in > Buy-in > Stay-in” is unmatched. Some things that we perceive that we lack as business leaders could be:…
Read MoreSlaying the Giants
By John Gibson After years of success, a multi-location service business’ progress ground to a halt. Despite their success, infighting, employee disengagement, and consistent turnover were significantly undermining their development. In desperation, they reached out to a brilliant business coach. He quickly identified three giants in their land. The business coach surmised that there were…
Read MoreWhat You Water, Will Grow
I was recently hiking in the high deserts of Colorado near or above the tree line. The ground was dry, parched, and rocky. Unexpectedly, I came upon a lush green area that was full of life and beautiful wildflowers. Through the middle of this garden was a little stream of water. As the snowfields melted,…
Read MoreThe Science of Responding Well
By John Gibson In our last Insight, we delved into the art of responding well and introduced the equation: E + R= O. Gaining the awareness that the outcomes (O) we get in business and all of life are the results of the quality of the responses (R) that we have to the events (E)…
Read MoreThe Art of Responding Well
By John Gibson What is E+R=O? Have you ever known someone in any area of life that seemed to almost always respond in just the right way or with just the right words no matter what? How do they make you feel? For me, they inspire confidence and, without fail, they make a profound impact…
Read MoreCompliance Will Crush You
Process and systems are tools that help smart, intelligent humans accomplish more in less time. Too often, well-meaning leaders place undue emphasis on compliance. The goal is not to comply with processes and procedures. It is to accomplish your mission in the most effective manner possible. When we focus on compliance with rules, processes, and procedures,…
Read MoreYou have a deadline
Did you feel that surge of stress-induced adrenaline when you read the word “deadline”? Most of us do. Our mind and supporting body chemistry say it is time to get moving, to make things happen. Would anyone do their taxes if there was not a deadline? Would students hand in their homework? Of course not.…
Read MoreThey already know something is up
Transparency and openness are essential components of trust. Humans, all humans, have an uncanny ability to perceive and pick-up on emotions. It is fundamental to our survival and our ability to connect with others. Now, the ability to interpret those emotions can vary wildly. Based on the level of trust or perceived threat, we can…
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