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Believing is seeing | 3 easy steps to better communication
Odd reality about humans–we see what we believe. We are not the rational, objective creatures we like…
The Fall Of Malls And How To Avoid The Same Fate
On a cold, snowy, winter day, I made the trip to the local mall to honor my…
Don’t Be a But
“But,” “no,” and “it won’t work,” are too often the knee-jerk responses we give to new ideas…
When Being Right Goes Wrong
“But—I was right!” It’s the proclamation of countless clients following an intense interaction with a coworker, friend,…
What were you thinking?!
“What were you thinking?!” If you haven’t said it, chances are you’ve heard it in the workplace….
Are your policies coming between you and your customers?
In my line of work, I’ve experienced many white-knuckle negotiations. You can imagine, then, my frustration with…
If you fail to plan, you’re planning to fail | A leader’s vision check for 2020
Imagine we’re sitting down for coffee and I ask, “…are you completely happy with the progress you…
Good leaders know it’s not about me, it’s about we
Are you concerned that your people are not engaged? Your people want to do more, not less….
Seeing is doing
If you see it; you will do it. People do not normally intend to aimlessly wander around…
Conflict and communication rarely coexist
One of my favorite sayings is that “conflict and communication rarely coexist.” Humans generally want the same…
Great leaders know their opinion doesn’t matter
One of the things I consistently see leaders do that undermines their team’s effectiveness is freely expressing…
Trials and Training | How to survive in life and business
A little preparation can go a long way. It is because of training that I was able…
