Archive for April 2023

We frequently help our clients establish KPIs or Key Performance Indicators. They are simple, clear, and compelling ways for your team to see if they are winning in real-time. Indicators, in general, will either be lagging or leading. A lagging indicator tells you what happened. It is about history. A leading indicator helps you create…

I was sitting at a local coffee shop. In came a human train of preschoolers marching through the front door. True to form, one of those youngsters started pushing another kid. The preschool leader sternly looked at the child doing the pushing and said, “Use your words.” Conversations are the power cord for relationships. They…