One of my favorite sayings is that Conflict and Communication Rarely Coexist. People don’t generally disagree, they just think they do. The latest findings in neuroscience suggest that when I am trying to convince you of my truth, at a subconscious level the listener hears me saying that they are not as smart as me. You need me to set you straight – to enlighten you about the truth.
Effective communication is a two-way process based on mutual respect. It is a meaningful exchange of ideas where two or more people discover truth together. You know you have successfully communicated when you walk away with a better understanding of shared truth and a deeper connection. The more you listen, the better you will be understood. If you stop talking you will be in a much better place to hear what is going on and build a better understanding of truth together. Isn’t that ultimately what effective communication is all about anyway?